Low structure, moderate motion, maximum verification theatre.
Habitat
Employee Experience
Primary surface
Service Portal
How we'd tame this one
This is not a talent problem. It is what happens when capable people are asked to operate inside a structure so under-defined that mistrust starts looking like diligence. Everyone can move, but nobody can point to the rulebook without quietly inventing part of it.
In this state, the team is not completely stuck; it is worse than that. It is functional enough to hide the damage. Meetings happen, tasks progress, and tools may even be used, but the underlying system is so loose that every handover becomes a negotiation and every decision attracts its own unofficial verification ritual.
Monochrome’s job here is to replace personality-based control with usable structure: clear ownership, simpler workflows, visible standards, and adoption paths that do not rely on paranoia as a quality-assurance method. The aim is not more bureaucracy; it is fewer people needing a mug that threatens the room.
The creature’s diagnosis comes from a dung-beetle base forced to carry too much operational muck, overlaid with Opportune Ostrich avoidance, Rebellious Racoon resistance, and Perplexed Pigeon uncertainty. The result is a beautifully overprepared office cryptid that has mistaken surveillance for governance.
Similar Nowimals Tamed
Success story · Employee Center
ASDA - Standard Employee Center as a Modern Intranet Solution
Monochrome collaborated with a prominent UK supermarket chain to transform their intranet experience using ServiceNow’s Employee Center. The goal was to create a unified platform that seamlessly integrated services from IT, HR, Finance, and other departments.
By prioritising user-centric design, Monochrome developed an intuitive portal that streamlined access to essential resources across the organisation. This made it easier for employees to find the information and tools they needed.
The Army National Guard needed an IT service portal that could deliver clarity, speed, and action. The aim was to support service members and staff with fast access to tools, incident logging, and task tracking.
Monochrome built a custom ServiceNow portal with a mission-ready interface. Users can raise incidents, request services, view open tickets, or get answers from the “How Do I?” knowledge base. All in one structured view.
The portal also includes a live outage tracker, role-based dashboards, and a dark-mode military aesthetic for consistency and usability across environments.
This is one of the strongest custom service portal examples for government and defence. Built for focus, not features, and designed to keep support moving in high-demand settings.
