This crested finance predator has the air of a budget holder who found optimism in the variance column. The portal is used, which only makes the half-governed bits harder to excuse. The workaround list is still treated like departmental folklore.
Habitat
Employee Experience
Primary surface
Service Portal
How we'd tame this one
In setups with this shape, the portal is not being ignored; it is trusted just enough for Finance to notice every loose edge. What usually sits underneath is catalogue discipline that nearly holds, measurement that nearly convinces, and a bitter-looking governance culture built around the word nearly. Adoption without proof mistakes traffic for control.
The cost of leaving this alone is not a dramatic collapse; it is quieter and more expensive. Questions that should have died in self-service keep returning as clarification, rework, and spreadsheet-side arbitration. The desk becomes where the organisation goes to make its own portal admissible.
The destination is a portal Finance can use without privately auditing every answer. Forms ask for what matters, catalogue items read like owned services, and reporting survives a hard question without becoming a meeting. People stop carrying the operating model around in tabs and Teams chats.
This result has no packaged moves attached yet, which is awkward but honest: there is no pretend price, timeframe, or capability list to dress up as certainty. The useful next step is to separate the first necessary move from the theatre around it, then decide whether the plan starts with structure, measurement, or both.
Similar Nowimals Tamed
Success story · Employee Center
ASDA - Standard Employee Center as a Modern Intranet Solution
Monochrome collaborated with a prominent UK supermarket chain to transform their intranet experience using ServiceNow’s Employee Center. The goal was to create a unified platform that seamlessly integrated services from IT, HR, Finance, and other departments.
By prioritising user-centric design, Monochrome developed an intuitive portal that streamlined access to essential resources across the organisation. This made it easier for employees to find the information and tools they needed.
The Army National Guard needed an IT service portal that could deliver clarity, speed, and action. The aim was to support service members and staff with fast access to tools, incident logging, and task tracking.
Monochrome built a custom ServiceNow portal with a mission-ready interface. Users can raise incidents, request services, view open tickets, or get answers from the “How Do I?” knowledge base. All in one structured view.
The portal also includes a live outage tracker, role-based dashboards, and a dark-mode military aesthetic for consistency and usability across environments.
This is one of the strongest custom service portal examples for government and defence. Built for focus, not features, and designed to keep support moving in high-demand settings.
