Success story · Employee Center
HSBC - HR Employee Center Pro
A leading global bank asked us to reimagine their intranet. Not just to modernise it, but to make it actually work for people.
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Field report
This horned, parrot-bright search survivor learned to keep three answers warm because the portal kept losing the official one. Now the duplicate benefits page is just part of the furniture.
How we'd tame this one
In setups with this shape, the awkward part is not missing HR content; it is an official route that lost the argument against Slack, bookmarked PDFs, and “ask Priya”. Ownership is prompted, not proven. Search, taxonomy, and persona routing have become a dependency culture with nicer tabs.
Left alone, the loss is not cosmetic: roughly 20–35% browse-to-content lift stays trapped in Slack pings, while 25–40% task completion keeps landing back on HR. The desk becomes organisational memory with a queue number.
Six months in, employees search once, land on the right HR answer, and stop treating a colleague’s bookmark folder as infrastructure. The useful content is surfaced by audience and task, so the desk stops being the place the organisation goes to remember itself.
This does not need to become a year-long rebuild: the first move is 4 to 6 weeks and sits in the high-teens-thousands range. It can start without a new licence tier, and the wider fix is four moves — take the first, take a few, or use the whole plan.
Similar Nowimals Tamed
Success story · Employee Center
A leading global bank asked us to reimagine their intranet. Not just to modernise it, but to make it actually work for people.
View on portfolio
Project · Service Portal
Allianz needed a modern self-service portal to support its global teams with IT and business services, everything from ticketing and help requests to cost centre management and procurement. Monochrome delivered a WOW! Portal built on ServiceNow Employee Center Pro, tailored to streamline support, orders, and internal tasks. Employees now have one clear place to raise issues, track to-dos, request new items, or manage services linked to their roles and cost centres. The portal features fast search, role-based views, and structured content for actions like “Order Something,” “Get Help,” “View My Services,” and “Submit a Request.” It’s clean, scalable, and built to reduce time spent chasing answers. This is a standout Employee Center example for enterprise IT teams. A self-service portal experience that replaces outdated tools with a focused, branded space for getting things done.
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