The Haunted Oxmanarote

In setups with this shape, the awkward part is not missing HR content; it is an official route that lost the argument against Slack, bookmarked PDFs, and “ask Priya”. Ownership is prompted, not proven. Search, taxonomy, and persona routing have become a dependency culture with nicer tabs.

Left alone, the loss is not cosmetic: roughly 20–35% browse-to-content lift stays trapped in Slack pings, while 25–40% task completion keeps landing back on HR. The desk becomes organisational memory with a queue number.

Six months in, employees search once, land on the right HR answer, and stop treating a colleague’s bookmark folder as infrastructure. The useful content is surfaced by audience and task, so the desk stops being the place the organisation goes to remember itself.

This does not need to become a year-long rebuild: the first move is 4 to 6 weeks and sits in the high-teens-thousands range. It can start without a new licence tier, and the wider fix is four moves — take the first, take a few, or use the whole plan.