The Indignant Phomageon

In setups with this shape, the homepage had become a polite lobby: everyone entered, then hunted through Top Links, search, Teams, or the colleague with the checklist. The bitter ambassadorial creature fits: ownership is prompted, not proven. Underneath sits weak personalisation, unreliable findability, and forms that make routine IT feel like archaeology.

Leaving this alone preserves the 15–30% drag on getting to relevant content and the 20–40% search-success gap that keeps answers socially sourced. It shows up as no-result queries, repeat questions, and tickets intelligent support should have absorbed before the desk ever saw them.

Six months in, different audiences land somewhere recognisably theirs: HR policy does not crowd an IT request, and the right tile stops hiding behind general-purpose optimism. Search earns trust again, fewer questions ricochet through Slack, and the desk stops being the place the organisation goes to remember itself.

The first move is measured in weeks, not quarters, and sits in the mid-twenties rather than major-programme money. It does need Employee Center Pro; after that, the wider plan breaks into nine moves, so the sensible version is to take the one that stops the most noise first.